With a first party claim, the insured is requesting reimbursement from his/ her own insurance carrier. The types of claims paid and respective amounts paid are detailed on the insured’s coverage selection page. These claims are governed by the Massachusetts Automobile Insurance Policy (MAIP). As stated on page one (1) of the policy, the MAIP is a “legal contract between the insured and the insurance carrier”. Additionally, the policy states that as long at the insured pays his/ her premium, the carrier agrees to “provide the insured and others the benefits to which the insured is entitled”. This includes auto repair shops and auto storage centers. Read More...